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The secret to re-booting the high street is at your fingertips

Almost everyone has one. You can launch infuriated fowl at devious swine with them. And they provide the missing link between virtual and physical worlds. The mobile phone may seem an unlikely saviour,...

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Omni-channel payments and the search for Atlantis

Whether you like the term ‘omni-channel payments’ or not – indeed whether you even think of distinguishing between payments, the channels you offer to your customers and your overall retail proposition...

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Gift Cards: An omnichannel Christmas Carol

Last night, at about 3am, I was awoken by a strange noise. Climbing out of bed I was approached by a ghostly figure. “Who are you?” I asked. “And what are you doing in a retail technology blog-related...

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NRF 2013: record numbers, reduced effort and virtual bears

It’s in New York and it’s billed as Retail’s Big Show, so I didn’t need to be asked twice! And along with more than 27,000 other delegates at the 102nd National Retail Federation conference, we helped...

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Cash management: retail’s boring revolution

OK, let me get a confession out of the way. This blog isn’t very glamorous. It’s not going to set the world on fire in terms of innovation. It’s not going to dazzle you with new, shiny toys. It’s...

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RIP for NFC?

When the iPhone 5 was released recently, one of the big talking points was the decision not to include near field communication (NFC) capability. So is this a missed opportunity by Apple or a stark...

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Spending a day in a cashless, cardless world

Not a day goes by without at least one email appearing in my inbox telling me about a new revolution in the world of payments. Telling me if I’m not using my mobile phone to pay for everything I am an...

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Revealing the secrets of the magic card trick

Last week I impressed my wife. Now, this isn’t normally enough to warrant a blog post, it does happen reasonably regularly (I hope). The reason it is significant is that I impressed, maybe astounded,...

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Love is… cash?

The payments revolution is gathering pace. More and more retail outlets now have contactless capable Chip and PIN terminals (PEDs) and, in parallel, more and more cards are now issued with contactless...

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The mobile dilemma

The word on everybody’s lips at the recent Retail Business Technology Expo  in London was ‘mobile’.  But mobile meant quite different things to different suppliers at the event. For some, it’s about...

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